Booking Terms & Conditions

Last updated: 2026  |  Governing law: Queensland, Australia  |  Questions? Call 1800 242 373 or email info@ifly.net.au

Age

You must be 18 years of age or over to make any booking on our website.

Payments

• Full payment for travel arrangements made via the iFly online booking engine is due at the time of booking.
• Where a booking/merchant fee is charged, this fee is non-refundable.
• A $19.00 booking fee applies to flights originating outside of Australia. A $15 booking fee is charged for domestic fares with Virgin Australia, Jetstar and Qantas Airways.
• All prices displayed on our website are in Australian Dollars (AUD) and include government charges, GST and taxes. Please note that service provider taxes and fees may still apply.
• "We may receive fees, commissions, gifts or financial incentives from third parties under this contract."

Credit Card Payments

• By selecting Credit Card as a means of payment you confirm your agreement to the following conditions.
• When selecting payment by Credit or Debit Card, a third party supplier fee (credit card fee) will apply. iFly and Select World Travel reserves the right to charge administration/service fees for payments made by credit card. These charges vary depending on the type of credit card used and will appear on the review page of the online booking process.
• Credit card payment debit may take up to 48 hours after a booking is made online.
• A 1.5% credit card fee will apply for payments using Visa & Mastercard, 2.2% for American Express and 3.5% for payments using Diners cards.
• If for any reason any travel service provider, including airlines, does not provide the services and/or flights which you have booked and paid for — including but not limited to the grounding or insolvency of the airline or travel provider — the liability is against that provider, and not against iFly / Select World Travel. If payment for the service was made to us by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment.

Bank Transfer Payments

• When a direct bank transfer or cash payment is selected, the booking will be placed on HOLD until payment is received or the ticket deadline is reached. We will issue the ticket only when we receive cleared funds into our account.
• Banks have different clearing times for internet banking transfers, ranging from a few minutes up to 48 hours and possibly longer on weekends. On direct over-the-counter transfers or cash deposits this is normally instant with all banks.
• If we do not receive payment by the time the booking expires in the airline booking system, the booking will automatically cancel.
• If we receive payment after the fare has expired we will attempt to rebook at the same fare and issue your ticket. If the original fare is no longer available we will contact you with options. If we cannot find a suitable option you are prepared to accept, we will immediately refund your payment in full with no deductions. Our liability is limited to the full amount of money received from you.

Airfares

• Your booking and price are not guaranteed until full payment has been received and the flights are ticketed. In the event a displayed fare is no longer available at the time of your booking and payment, we will contact you with any comparable available fares or dates; you will have the option to cancel and receive a full refund, or pay any additional fare if applicable.
• Most carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to check that the names on the e-tickets we provide are correct. In the event of a name that does not exactly match the passenger's passport, you must notify us immediately so we can attempt to correct the error. If you do not notify us immediately you may be denied boarding and be liable for the cost of a new ticket.
• You will be responsible for any correction costs if: (a) you entered incorrect name information; (b) you received a copy of the booking prior to ticketing and did not notice the incorrect information; (c) you did not check the e-ticket or itinerary supplied to you; or (d) any other reason that was not a direct error from iFly / Select World Travel.
• We will not at any time be responsible for any associated or incidental costs, including but not limited to missed flights, hotels, ground transport, loss of deposits or delays.

Amendments and Cancellation Fees

• All airline changes and cancellations can be made directly with the respective airline or through iFly & Select World Travel. All changes and cancellation requests must be made in writing by email. Changes will only be made after you confirm the change by replying to our email.
• All airline conditions, including applicable fees, are displayed next to the selected flight combination under "Fare Rules" before you proceed with passenger names and payment.
• A cancellation fee of AUD $300 + GST ($330) per person will apply for International Departures and AUD $150 + GST ($165) for Domestic Departures, which is in addition to any charges made by the airline (which in some cases can be the full amount paid).
• An amendment fee of AUD $150 + GST ($165) per person will apply for International Departures and AUD $100 + GST ($110) for Domestic Departures for each change to a confirmed booking; this is in addition to any fees charged by the airline.
• For Jetstar or any other Low Cost Airline changes, clients must contact the airlines directly.
• Refunds of monies can take a minimum of 12 weeks to obtain from the airline.
• Please note that many airlines treat passenger name changes and itinerary alterations as a full cancellation, and as such these changes can incur full cancellation charges.
• All travel insurance claims for cancellation costs should be made against your travel insurance policy. Travel insurance is strongly recommended.
• If you book with iFly and choose not to take out travel insurance, iFly will not be responsible for paying any extra costs or expenses you may incur.

'No Show' Airline Charges

Airlines charge 'no show' fees if you do not turn up on time and miss the departure of your flight. If we receive a no-show charge from the airline we will pass this charge on to you and you agree to be responsible for payment. To avoid no-show fees, please cancel flights you cannot or do not intend to board — even if there is no refund. You can cancel directly with the airline online or by phone.

Airline Schedule Changes & Missed Flights

• Airlines often change flight schedules and your departure time could change at any time. It is your responsibility to check for any schedule changes at least 24 hours before your flight departure time. This can be done for most international and major airlines by visiting www.checkmytrip.com and entering your reference number and surname.
• iFly / Select World Travel will not be responsible for any missed flights due to schedule changes.
• We will not be responsible for any loss as a result of a missed flight, arriving at an incorrect airport or terminal, or denied boarding for any reason — including but not limited to arriving late, not having required visas or being under the influence of alcohol. It is your responsibility to be at the airport by check-in time and to have the correct visas required.
• iFly strongly advises that all flights should be re-confirmed directly with the relevant airline at least 72 hours prior to departure for each individual flight.

Luggage Allowance

• Many airlines do not offer a free luggage allowance and charge for each bag checked. If you are travelling on a low-cost carrier, or any American domestic flight, these services usually charge extra for luggage.
• Please check the airline website as we may not have up-to-date information on all carriers. In most cases it is cheaper to pre-pay for luggage than to pay at the airport.
• Carry-on bag allowance varies from airline to airline. Please check this prior to travel.
• Additional luggage must be purchased directly from the airline (telephone or airline website).

Frequent Flyers

If you are a member of an airline's frequent flyer scheme, please ensure you have entered your correct membership number at the time of booking. iFly will not take responsibility if the airline does not register your trip. You are advised to retain copies of your air ticket and boarding pass.

Travel Insurance

We highly recommend purchasing travel insurance to protect you if your travels are disrupted by unforeseen circumstances such as medical emergencies, lost luggage, personal liability or cancellation of travel arrangements. Visit the insurance section on our website to find out more or purchase travel insurance.

Passport & Visa

• It is your responsibility to ensure you have a valid passport and visa where required. For assistance determining visa requirements, visit www.visalink.com.au.
• Some countries will not allow you to enter without proof of a return or onward ticket. Airline check-in staff at your point of origin may deny boarding. If you book a one-way ticket, please ensure you have checked with the Consulate of your destination country.
• For travel advisories, visit www.smartraveller.gov.au.

Responsibilities

• All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.
• Neither Select World Travel nor any subsidiary company or representative shall be liable for any loss, injury or damage to you or your belongings arising in any way out of the use of our website and our services.
• You acknowledge that information, prices, seating and times on our website are supplied to us by third parties including airlines, hotels and tour operators. In the event of an error, we reserve the right — in consultation with you — to make any changes required.
• It is your responsibility to ensure you comply with passport and visa requirements before travelling.
• It is your responsibility to ensure you are covered with travel insurance.
• All fares quoted are based on fares provided to us at the time of quote or ticketing. In the event that the airline imposes a higher fare for any reason, you authorise us to charge your credit card with the additional amount and agree not to dispute this charge with your bank. We act solely as agent for you with the airline and are not the travel provider.

Validity of Prices & Information

iFly and partners strive to ensure all information on our website is accurate; however prices and information are supplied by third parties and are subject to availability and change without notice. Prices are not guaranteed until paid in full and documents have been issued.

iFly and partners disclaim liability under the law of contract, tort or by virtue of statutory enactment in relation to any loss, personal injury, damage or theft of personal property, expense or inconvenience caused through delay, or accident arising out of any act or omission on the part of iFly, its servants, agents, sub-contractors or suppliers.

Customer Service & Fairness

We always look to resolve issues quickly and fairly. Enquiries and correspondence should be addressed to Select World Travel offices. Call 1800 242 373 or email info@ifly.net.au.

Departure Times and Flight Numbers

iFly will not take responsibility for any flight time or flight number alteration made by airlines. iFly strongly advises that all flights should be re-confirmed directly with the relevant airline at least 72 hours prior to departure for each individual flight.

General

All references to 'We', 'Our' and 'Us' are references to iFly.au and Select World Travel.

Law & Jurisdiction

Our terms, conditions and the contractual relationship created between you and iFly / Select World Travel when you book through us is governed by the laws of Queensland, Australia. You agree to submit to the jurisdiction of the courts of Queensland for the determination of any dispute and the making of any claim against iFly.

Maximum Liability

Notwithstanding any other of the terms and conditions listed, the maximum liability of any claim against iFly can never exceed the actual fare paid to iFly.