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We're Here to Help

Have a question about a flight? Need help with a booking? Want to plan something special? Our Australian travel experts are ready to help.

Reach Our Team

We're real Australians based in the Gold Coast. Call us, email us, or fill in the form and we'll get back to you within one business day.

Call Us Free
1800 242 373
Free call from anywhere in Australia
Email Us
info@ifly.net.au
We respond within one business day
Our Office
Suite 1, 66 Appel Street
Suite 1, 66 Appel Street
Surfers Paradise QLD 4217
Business Hours
Monday – Friday
8:30am – 5:00pm AEST
Closed weekends & public holidays

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Frequently Asked Questions

Quick answers to common questions about booking with iFly

Does iFly only do flights?
Not at all! iFly is a full-service travel agency. Yes, cheap international flights are our bread and butter — but we also book cruises, tours, FIT (fully independent travel) packages, travel insurance, car hire, and accommodation worldwide. If it involves travel, we can help. Give us a call on 1800 242 373 and have a chat about what you're planning.
Do you charge booking fees?
Never. The price you see is the price you pay. We don't add booking fees on top — our team is paid by the airlines, not by you. So you get expert help at no extra cost. It's one of the things our customers love most about booking with us.
How do I change or cancel an existing booking?
Just call us on 1800 242 373 or email info@ifly.net.au with your booking reference and we'll take care of it. Changes and cancellations depend on your fare conditions, but we'll always look for the best option available. This is where having a real travel agent in your corner really pays off.
My flight has been cancelled — what do I do?
Call us straight away on 1800 242 373 — don't sit on hold with the airline. Our team will jump on it immediately, deal with the airline on your behalf, and work to get you rebooked as fast as possible. This is exactly what we're here for, and it's where booking through an agent beats booking direct every time.
Can you help with group travel or special trips?
Absolutely — group bookings are one of our specialties. Whether it's a family reunion, corporate trip, school group, sports team or a big birthday adventure, we've done it all. Groups of 10 or more often qualify for special fares and added perks too. Select "Group travel" in the form above or give us a call for a tailored quote.
Which airlines do you book with?
We search and book across 500+ airlines worldwide — Qantas, Virgin Australia, Singapore Airlines, Emirates, Cathay Pacific, British Airways, Air New Zealand, and hundreds more. Our Sabre-powered platform gives you real-time fares across every major carrier, compared in one place so you always get the best available price for your route.
Do you offer travel insurance?
Yes — and we strongly recommend it for any international trip. We can arrange comprehensive travel insurance to go alongside your booking, covering medical emergencies, cancellations, delays, and lost luggage. It's one of those things you never want to need but will be very glad you have. Just ask your iFly consultant when you book.